Hi,

Syncing Comments and Status from Azure DevOps to Freshdesk  works in two ways.

1. We are providing syncing of all comments from Azure DevOps back to Freshdesk. If we use this feature then it will syncing all comments from Azure DevOps back to Freshdesk.

2. Syncing of only comments which are required to sync to Freshdesk. To use this User have to use @fd at the beginning of the comment as shown in the screenshot.

And it will show up in the Freshdesk in few minutes (It will take approx 2 to 5 minutes to show in Freshdesk)

Status Sync:-

1. We are providing syncing of Done status back to Freshdesk.

Whenever user changes the status to Done in Freshdesk we are posting the comment as below screenshot in Freshdesk

If you have any custom requirements for Syncing let us know are we are here to customize the syncing and status based on your requirements.

If you have any questions email us at support@integratecloud.com

For VSTS (Azure DevOps) Token: — As below.

In order to use the VSTS (Azure DevOps) app on Freshdesk or Zendesk user need to create a token (password) for each user that user need to grant access to your VSTS (Azure DevOps) Account.

Step 1. Clicking on the User Icon button on your VSTS  (Azure DevOps) account as shown below:

Step 2. User must navigate to the Personal Access Tokens menu.

Step 3. Click on  New Token button as show below:

Step 4: Next step is to set the token name, expiration time and the VSTS (Azure DevOps) account that the app will use to impersonate the access. Token name can be set whatever makes more sense to you. Is good to set the expiration date to something long, like a year, if you don’t wish to repeat the process very often.

Step 5: Click on Show all scopes to display all the scopes.

Step 6. Finally User need to select the minimum scopes in order to make full use of the app. Select the following permissions:-

      a. Project & Team ( Read only)

      b. User Profile (Read Only)

      c. Work Items (Read, Read & Write)

Step 7: Once you select the Permissions click on Create to create the token.

Step 8. Once the token has been created User need to save the token somewhere locally on computer in order to use it later during authorization inside the Integration App.

Step 9: Now you can use this token the Authenticate the token in VSTS (Azure DevOps) Apps for authentication

Hi,

Installing Freshdesk - VSTS (Azure DevOps) Integration App Setup Guide Step by Step

1. To Install the App Click on Below Link.

Click on Install and Enter your Freshdesk URL as show in the screenshot below.

2. Click on Install and Enter your Freshdesk URL as show in the screenshot below.

3. Click on Proceed.

4.  Now you will see installation page something like below.

   a. Enter your Freshdesk  domain. e.g. if your Freshdesk URL is https://sotiriszegiannis.freshdesk.com then enter the Freshdesk domain as sotiriszegiannis

   b. Enter your Freshdesk API Token. To generate the Freshdesk API Token click on this link for more info 

            https://support.freshdesk.com/support/solutions/articles/215517-how-to-find-your-api-key

   c. Enter your VSTS (Azure DevOps) Account URL.

   d. Enter your VSTS (Azure DevOps Account Token. Click below to get help on how to generate Token. 

            https://integratecloud.azuredesk.co/SupportHome/Articles?query=5339_Zendesk_VSTS_App_by_IntegrateCloud?articleID=5823

  e. Click validate to Validate Your Freshdesk and VSTS (Azure DevOps) Credentials. Once Credentials are validated your will see the message like below.

  f. Once Credentials are validated. Click on Install to install the App.

5. Once the App is installed now you can go to any of your Ticket to start  using the App.

6. In the App You can create Bug, Epic, Feature, User Story etc. 

7. You can link existing Work Item to Freshdesk Ticket.

8. You can Notify your Linked Work Items. See the screen shot below for more details

Thank You.

In the App we have 3 Options.

1. New Work Items which contains Bug, Epic, Feature, Task and User Story.
2. Link to Work Item.
3. Notify.

1. For E.g. How to create Bug in VSTS/Azure DevOps from Freshdesk.

• Click on Bug to create new Bug in Freshdesk Visual studio Azure DevOps.

• Add in all the necessary details like Project, Priority, Acceptance Criteria, Custom Fields (if required) etc.

• After Clicking on Create Bug button User will receive a message “Work item has been created successfully”.

• As User Clicks on the Work Item Number User will be redirected to the Visual studio Azure DevOps Work Item Number.

• In the same simple manner User can create Feature Epic & Task just by adding required info.

2. Link to Work Item.

• User can link One Work Items.

• When User Clicks on Link button User will see below “Work item has linked successfully.”

• Work Item can be seen linked in the App.

3. Notify.

• User can Notify by using the Notify options in the App.

• After User Click on Send User gets the following message below “Message has been posted successfully”

• Notification in AzureDevops from Freshdesk App.

• Give your customer support team easy access to the information they need using the Show Work Item Comment History Icon.

• See details about work items linked to a Freshdesk ticket, including Current State, Area, Priority etc.

See the App in action.

Step 01. Login into Freshdesk Account.

Step 02. Navigate to Admin Menu - - - > Helpdesk Productivity - - - -> Apps.

Step 03. Click on Apps - - - > Get More Apps.

Step 04. Type “FRESHDESK - Azure DevOps (VSTS) INTEGRATION” in the search option.

Click on Install Button.

Step 05. As Users clicks on Install button user will be redirected to installation page where user needs to add VSTS & Freshdesk Details & validate.

After Clicking on Validation if details are correct User will get message as “App validated successfully. Click on install to install the app.”

Step 6. After the installation is completed user will be able to see the Install App.

For VSTS Token: — As below.

In order to use the VSTS app on Freshdesk user need to create a token password for each user that user need to grant access to your VSTS Account.

Step A. Clicking on the security button on your VSTS account:

Step 02. U User must navigate to the Personal Access Tokens menu and click the Add button as show below:

Step 03. Next step is to set the token name, expiration time and the VSTS account that the app will use to impersonate the access. Token name can be set whatever makes more sense to you. Is good to set the expiration date to something long, like a year, if you don’t wish to repeat the process very often.

Step 04. Finally User need to select the minimum scopes in order to make full use of the app. These are the Project and Team and Work Items.

Step 05. Once the token has been created User need to save the password somewhere locally on computer in order to use it later during authorization inside the Freshdesk App.

The Token is use to validate.

For Freshdesk API Key: — As below.

Step A. Login into your Freshdesk Account.

Click on the Right side Icon — — — — -> Profile Settings.

Step 02. On Right Side of the Page user can see “Your API Key”.

That the Key user will use above to validate.

VSTS Account: — aspnetdevelopergoyal

Only the domain name can be Individual Name or users Company Name.

Click here to Install the Freshdesk Visual studio AzureDevops App from here.