Step 1. Login to your Zendesk account.

Step 2. Navigate to Admin Menu - - - > Market Place & Click on Market Place.

User will be redirected Zendesk Market Place in a New Tab.

Step 3. Search for “IntegrateCloud Connector for Pivotal Tracker” & Click on the App to see the details or Click here. 

Step 4. Click on Install Button.

Step 5. Select Zendesk Account Details to Install the App.

Click on Install button after selecting the Account & User will be redirected to Apps Market place installation page where app ready to be installed.

Step 6. Click on install button to install the App in our Zendesk Account.

Step 7. After Clicking on install button user will be redirected to Admin Page - - - - - - - - -> Manage where User can see the installed app.

Key features to Use Zendesk Pivotal Tracker App by IntegrateCloud.

App has 4 tabs “New Story”, “Link”, “Post a Comment” & “Linked Tickets”.

1. New Story.

2. Linked Tickets: - This tab shows which Zendesk Ticket is linked to which Pivotal Tracker Story Id.

3. Link: - This tabs allows to Link Pivotal Tracker Stories to Zendesk.

4. Post comments: - This button allows the user to send comments from Zendesk ticket to your linked Pivotal Tracker Stories.

Comments on Pivotal Tracker.

How to Setup Pivotal Tracker Integration App by IntegrateCloud in Zendesk.

1. Login to Zendesk Account.
2. Click on Views.
3. Open a ticket.
4. Find the Pivotal Tracker Integration App by IntegrateCloud on Right side Bar.
5. Enter Zendesk Credentials for Authentication.

6. Enter Pivotal Tracker Token for Authentication.

6. (A). How to Generate Pivotal Tracker Token for Authentication.

Login into your Pivotal Tracker account.

On Top Right Side you can see the Account Name 

Click on the name - - - -> Profile.

6. (B). Scroll to the Bottom of the page user can see API Token copy it.

7. As the Token is verified you will see the App.

Step 1. Login to your Zendesk account.

Step 2. Click on Admin Menu.

Step 3. Click on Manage - - -> Upload Private App to upload and install your private app in your instance of Zendesk Support.

Step 4. Enter the App Name , Add the App .zip file & Click Upload. 

Step 5. Click on install button.

Step 6. Once the Installation is complete you can see the App in Manage.

Install Zendesk Pivotal Tracker App by IntegrateCloud (Step 1 – Setup Trial)

Click here to download the Zendesk Pivotal Tracker App by IntegrateCloud.