Slack Installation in Zendesk
Step 1. Login to your Zendesk account.
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Step 2. Click on Admin Menu.
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Step 3. Click on Manage - - -> Upload Private App to upload and install your private app in your instance of Zendesk Support
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Step 4. Enter the App Name Download the App file from.
https://www.zendesk.com/apps/support/integratecloud-connector-for-slack---lite/?source=app_directory
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Click Upload - - -> When Popup of “Creating a new App” is prompted, - - - > Click Upload.
Step 5. After the Process is completed INSTALLATION screen will be loaded, Click on Install Button.
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Step 6. Once the Installation is complete you can see the App in Manage.
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Zendesk and Slack
Install the App on Zendesk Slack App
- Once the app is installed, click on existing ticket , click on the Apps link and you will see the IntegrateCloud Slack App.
- Click on the Add to Slack button in the app which will take you to setup page for authentication. Provide permissions to allow IntegrateCloud and click Allow button.
- Enter your Zendesk Credentials and you will see the message app is setup successfully.
- Take an existing Zendesk ticket and you will see the app to send messages to your Slack.
- See below screenshots on how to use the app.
Features
- Send custom messages along with last internal note & public reply to your Slack team members as and when required through the App.
- Reply to Zendesk tickets without leaving Slack.
- Two way notification from Zendesk to Slack and Vice Versa.
- 2 minute Setup installation.
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