JIRA has changed the Authentication process recently, Users has to compulsory use JIRA API Token instead of Password for Authenticating of JIRA App.

This has to be done in 2 Steps 

Please follow the below steps to Create JIRA API Token.

Step A). Create a JIRA API Token

Create an API token from your Atlassian account:

Step 01. Log in to https://id.atlassian.com/manage/api-tokens

Step 02. Click Create API token.

Step 03. From the dialog that appears, enter a memorable and concise Label for your token and click Create.

Click Copy to clipboard, then paste the token to your script, or elsewhere to save:

Step B). Updating JIRA API Token on Zendesk JIRA Integration App.

Updating JIRA API Token

Step 01. Login into Zendesk Account & open a random ticket.

Step 02. Open IntegrateCloud Zendesk JIRA Integration App.

Step 03. Click on settings Icon & select JIRA Credentials.

Step 04. In Jira Authentication page please fill below parameters.

b) JIRA API Token - - - -> User has to enter his Newly Created JIRA API Token.

 Click on JIRA Authentication Button.

Sometimes customers might get error while entering JIRA username and password.The other alternative way is to generate a JIRA api token and use it in the JIRA authentication page of the JIRA app:

 Below are the steps to generate an API token

Once you create the token below put the email (ABC@yourcompany.com) of your JIRA account and the token in the password textbox.

Create an API token

Create an API token from your Atlassian account:

1. Log in to https://id.atlassian.com/manage/api-tokens.
2. Click API tokens, then Create API token.
3. Use Copy to clipboard, and paste the token to your script, or elsewhere:

List of Features and customizations:

1. The JIRA app Allows the users to create JIRA issues right inside the Zendesk form.
   
2. It also allows you to link existing Zendesk tickets to an existing JIRA issue
   
3. Send customized notes from Zendesk to JIRA after the ticket is linked
4. Allows to create multiple JIRA issues.
5. Zendesk agent can view all the comments,status,assignee,priority in the app itself.
6. Automatic Syncing of JIRA comments to Zendesk internal notes using the tag @ZD.
7. Automatic Syncing of JIRA status to Zendesk internal notes.
8. Automatic  Syncing of all internal notes from Zendesk to JIRA comments automatically
9. Automatic  Syncing of all JIRA comments to Zendesk internal notes or public replies automatically.
10. Automatic  Syncing of all Zendesk fields like priority,status and other custom fields to JIRA.
11. Automatic Syncing of all JIRA fields like priority,status and other custom fields to JIRA.
12. Works with all versions of JIRA on-Demand and On-Premise.
13. Can integrate with multiple Zendesk and multiple JIRA instances.
14. Automatic escalation of tickets from Zendesk to JIRA based on certain criteria in Zendesk.
15. Customized flavors of the app as displayed in the screenshots here:

For any additional features please contact support@integratecloud.com or create a ticket from here:

https://integratecloud.azuredesk.co/SupportHome/SubmitRequest.aspx

yes we do offer different versions of the Zendesk-JIRA app (see screenshot)

How to send attachments from Zendesk Ticket to JIRA Issues.

Important Note.

If User wants to send new attachments in Create Issue or if an user wants to send a new attachments which is not listed in Create Issue/ Notify Issue screen, Please add the attachments in public or internal notes

Step 1. Login into your Zendesk Account.

Step 2. Open a random ticket.

Step 3.You will see the app on left side bar. Click on Create Issue.

Step 4. Select Project Name, Issue Type from Drop Down Box & Click Next.

Step 5. Add in the necessary details & then select the Attachment`s from Zendesk Attachments.

Step 6. Click on Create Issue button. Issue will be created & will be displayed below the Create issue button.

Step 7. Click on the Ticket number highlighted & it will redirect to the JIRA Ticket Page.

Step 8. Verify the image in the comments section in a Hyper Link form.

Updating Zendesk or JIRA Credentials.    

Step A. Login to your Zendesk Account.

Step B. Redirect to Views & open a Random Ticket.

Step C. Click on Setting Icon to see the option of Updating or Changing JIRA or Zendesk Credentials.

Step C (I). To Change or Update Zendesk Credentials User has to click on Zendesk Credentials.

Step C (II). To Change or Update JIRA Credentials User has to click on Zendesk Credentials.

Please refer to the following Article to Enable JIRA Webhooks.

https://confluence.atlassian.com/jirakb/how-to-collect-data-for-atlassian-support-for-troubleshooting-jira-webhooks-397083035.html

To generate an API token

4.Enter a name for the token, and click Create. The token is generated, and displayed for you in a pop-up window: 
5. Copy the token , and paste it somewhere secure. Once you click save token, the full token will never be displayed again.

If you are using the VSTS App for integratecloud please use put the email in this format youremail@yourcompanyemail/token

In the password Box please use the token you generated in Step 4 and it should take you to the next screen where you can enter VSTS credentials.If you are using another app other than VSTS then follow below steps.

NOTE:IF YOU ARE ENTERING THE ZENDESK PASSWORD IN THE PASSWORD TEXT BOX INSTEAD OF THE TOKEN THEN DO NOT CHECK THE BOX "USE TOKEN".ITS VERY IMPORTANT SINCE THE AUTHENTICATION WILL NOT WORK.

6. Paste the token in the zendesk credentials page in the IntegrateCloud App.  

7. Also make sure to click on Token Checkbox in the zendesk credentials page

See this screenshot on how we setup multiple JIRA instances in the app

Please follow the instructions on how to generate the Zendesk API token

Generate an API Token

If you are getting an error on your Zendesk-VSTS/AzureDevops app please use this article (click on this link) https://integratecloud.azuredesk.co/SupportHome/Articles?query=5339_Zendesk_VSTS_App_by_IntegrateCloud_?articleID=6289 and skip below steps.Rest of the users can follow below steps

Please follow below instructions for enable Api Access by using Username and Password 

1. Login to Zendesk using admin credentials

2. Select API under Channels tab

3. Under settings table please check Password Access enable or not. If not enable please enable it (see screenshot)

JIRA credentials are required to set up in Admin section in order to escalate & linked ticket to JIRA