KnowledgeBase (FAQ)

Our new support site has moved to https://support.integratecloud.com/

Yes for JIRA on Cloud it should be API Token compulsory. If they use password JIRA API will return null.

Yes, Please create a separate account in Asana for our integration then tasks will be linked or created under that new user.

please check here https://integratecloud.com/pricing

Either chat with us or send an email to support

Our solution works with all version's Just signup on https://www.integratecloud.com and enter your ZD and JIRA credentials and install the ZD app.Let us know in case you run into issues

Yes.You can see our customer reviews here: https://marketplace.atlassian.com/plugins/integratecloud.com/server/overview#reviews

Hi. The JIRA account that you have used for the setup does not have permissions to create the JIRA issue.Please add the permissions for the create issue.You can look at the following link on how to add the permission. https://confluence.atlassian.com/jira/managing-project-permissions-185729636.html

If you get some error on the app,please copy the error and send it to support

Our solution works with all version's of JIRA On-Premise as well On-Demand.

For our Unlimited monthly transactions plan please email us at support

You are likely to have this error when your Zendesk account is not enabled to use. You need to do some changes in your Zendesk account and here are the steps to follow:- Login to your Zendesk account and do the following changes Step1:- Go to Settings Step2:- Channels-->; Click on API Step3:- Here you will see Enable Password option you need to enable that option.

Yes.Infact all kind of customization's are possible.Once the ticket is linked you can add something in internal notes and it will automatically reflect in JIRA comments.The same is true vice versa.

Create a ticket and then escalte it as displayed in the screenshot. https://integratecloud.com/images/zendeskapp/zendeskapp1.png

Search for Integratecloud in the Zendesk Marketplace and install it.

Yes.We have a screen where you input your Zendesk and JIRA ticket id and it will get link.We can also bulk update to link multiple Zendesk and JIRA tickets together if you can give us the list.

All the information transmitted through integratecloud from Zendesk to JIRA is secured through SSL which means all information is encrypted.

Customized Mappings allows you to map any of your Zendesk system or custom fields to any of your JIRA system or custom fields through integratecloud.com.We support any kind of mappings between Zendesk and JIRA with any kind of complex workflow.

If you create a ticket in Zendesk and send it to JIRA that is considered as 1 transaction. Now when you add some comments in JIRA for linked ticket and send back to Zendesk its considered as 1 transaction. So total 2 transactions. Every time integratecloud sync comments or any piece of information from Zendesk to JIRA or Vice Versa that will be considered as transaction.

This is done through our Zendesk App which sits on the Sidebar whereby you can escalate any Zendesk ticket to JIRA project. Following is a screenshot: https://integratecloud.com/images/zendeskapp/zendeskapp1.png